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Sr. Help Desk/Desktop Support Guru (DC Area)

Do you excel at the Senior Desktop Support Level and feel ready to delve further into server work? If so, this could be the next great career boost for you.

You'll be part of a niche team that’s bringing the security, networking and support forces of behemoth companies to thriving small and mid-sized clients who deserve the same security protocols and operational reinforcements.

There's plenty of autonomy and opportunity to enhance your skills and technical breadth. Most importantly, you’ll be making a difference to your clients, taking care of time sensitive, important needs.

Consulting or Professional Services background is very helpful and relevant, but not necessary. Here's what you'll do:

• The Senior Support Technician possesses technical and analytical skills and utilizes these skills on a daily basis to resolve technical problems relating to computer workstations, printing and local networks. The occupant of this position is innately responsive, enjoys helping others and solving problems, and has a strong focus on customer service. You’re courteous by nature and conduct business in a professional manner at all times.
• Position is primarily 8 a.m. – 4 p.m., but you’ll need to carry a cell phone and be responsive occasionally.
• You’ll analyze and resolve complex customer and technical problems involving multiple technologies and platforms in an enterprise environment;
• Serve as escalation point for complex technical and/or sensitive customer issues;
• Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services
• Provide assistance and support for security administration, mail, file servers and assisting users with backup and recovery.

Qualified candidates ideally have a college degree, or two year college or university program certificate and two years' support experience in an enterprise or large computing environment; or equivalent combination of education and experience.

Industry standard certification Microsoft Certified Desktop Technician (MCDST) and/or CompTIA A+ is preferred. Thorough knowledge of PC hardware and associated subsystems, Microsoft Windows Desktop Operating Systems, and various troubleshooting tools and techniques is required. Basic knowledge of client-server computing, network architecture and system redundancy is strongly preferred.

To apply, send an e-mail to with the subject line "Sr. Help Desk/Desktop Support Guru (ID 41)". Attach your resume and tell us why this is your dream job.